Cookies Policy

Cookies are small text files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember certain information and support particular functions. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be linked with other information held about you.

We may also use similar technologies, such as pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, including remembering preferences, measuring website use, helping protect accounts and detecting unusual activity. In this policy, we refer to cookies and similar technologies together as cookies unless a distinction is necessary.

Cookies may be set by Crown Play Casino, which are known as first-party cookies, or by another organisation providing a service on our website, which are known as third-party cookies. Third-party services may support website performance, security, analytics, content delivery or communications. The organisations involved may change over time as our website and services develop.

Session and persistent cookies

Some cookies are session cookies. These are temporary and are normally deleted when you close your browser or end your session. Other cookies are persistent cookies. These remain on your device for a set period or until you delete them. The retention period can vary according to the purpose of the cookie, the settings of the service provider and your browser or device configuration.

Crown Play Casino may use cookies for several purposes. The cookies used on a particular page or service may depend on the features available, the device or browser you use, and the choices you make. Some cookies are necessary for the website to function, while others help us understand how the website is used or make content more relevant.

Strictly necessary cookies

Strictly necessary cookies support core website functions and are generally required for the website to operate properly. They may help with account access, session management, page navigation, security controls, fraud prevention and the delivery of requested services. Without these cookies, parts of the website may not work as intended. Because they are needed for essential functions, they may not be available for disablement through ordinary preference tools.

Functionality and preference cookies

Functionality cookies remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and help provide a consistent experience. If you remove or reject these cookies, some preferences may not be retained and you may need to enter them again.

Analytics and performance cookies

Analytics and performance cookies help us understand how visitors use the website. They may show which pages are visited, how users move through the website, whether pages load correctly and where improvements may be useful. We may use this information in an aggregated or statistical form to monitor performance, improve content and make the website easier to use.

Security and integrity cookies

Some cookies help protect the website, accounts and services. They may assist with identifying suspicious behaviour, preventing unauthorised access, limiting automated activity and supporting the safe operation of online gambling services. These cookies may be used alongside other technical and organisational controls.

Marketing and advertising cookies

Where applicable, marketing or advertising cookies may help measure campaigns, limit repeated advertising, understand interactions with promotional content or present information that may be more relevant to your interests. Marketing activities may be subject to applicable laws, platform rules and your consent where required. These cookies do not override your account settings, responsible gambling choices or legal protections.

The information collected through cookies may include an IP address, browser type, device type, operating system, approximate location, pages viewed, actions taken, referring pages, dates and times of access, and technical information about website use. The information collected will depend on the cookies enabled, the services you use and your browser or device settings.

Cookies may help us understand general usage patterns, but they do not necessarily identify you by name. Information collected through cookies may, however, be combined with information you provide directly or information generated through your use of an account or service. When information can be linked to an identifiable person, we handle it as personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Some cookies may be placed or read by third-party service providers that help us operate the website, provide security, analyse performance or support communications. Those providers may process information in accordance with their own privacy notices and terms. Crown Play Casino does not control every third-party website, application or service that may be linked to or used with our website.

Cookies do not replace other identity, verification or security processes. We may still need to collect and use information directly provided by you, information generated through your use of our services and information required to meet legal, regulatory, operational or security obligations.

The website is intended for eligible users and must be used in accordance with applicable laws and our terms. Cookies are not used to remove responsible gambling safeguards. Account, age, identity, location, security and transaction checks may be carried out where required or appropriate, and some services may not be available if necessary information or technical functions are disabled.

You may be able to manage cookies through the cookie banner or preference tool displayed on the website. Depending on the options available, you may be able to accept or reject certain categories of non-essential cookies. Your choices may be stored on the device or browser used to make them and may need to be set again if you use a different device, browser, private browsing mode or cleared browsing data.

You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. Instructions differ between browsers, so you should check the help or settings area of the browser you use. Some devices also provide controls for advertising identifiers or similar tracking technologies.

• Blocking all cookies may affect website availability, account access, security functions and other requested services.
• Deleting cookies may remove saved preferences and require you to sign in or make selections again.
• Changing browser or device settings may affect other websites, not only Crown Play Casino.
• Rejecting optional cookies does not necessarily stop all information collection, because essential technical information may still be processed for security, functionality and legal purposes.
• If you use more than one device or browser, your cookie choices may need to be managed separately.

Where required by applicable law, we will request consent before using non-essential cookies. You may withdraw or change consent using the available preference controls, although this will not affect processing that took place before the change. Withdrawal of consent may not remove information already collected by a provider; separate deletion or access processes may apply.

If you choose not to accept optional cookies, you can generally continue to use essential parts of the website. However, certain features, preferences or content may not operate in the same way. We cannot guarantee that every browser or device setting will work consistently with every website feature.

We may review the cookies used on our website from time to time. A cookie may be removed, replaced or changed when a service, feature, security measure or technical provider changes. Information displayed through a cookie preference tool may therefore be updated as our website develops.

We may update this Cookies Policy to reflect changes in technology, our website, third-party services, legal requirements or our information-handling practices. The updated version will be published on this page with a revised effective date where appropriate. You should review this page occasionally so that you remain aware of how cookies are used.

Our use of cookies may also be affected by changes to our Privacy Policy, Terms and Conditions or responsible gambling information. If there is a difference between this policy and a mandatory legal requirement, the legal requirement will apply to the extent of the inconsistency.

Questions and privacy requests

If you have questions about this Cookies Policy or wish to make a privacy-related request, please use the contact or privacy options provided on the Crown Play Casino website. Do not send sensitive account, payment or identity information through an unsecured channel unless you have been instructed to do so. We may need to verify your identity before responding to a request or changing information associated with an account.

By continuing to use the website after this policy is updated, you acknowledge that you have had an opportunity to review the updated information. Where consent is required, continued use alone will not replace the consent method required by applicable law.