Terms & Conditions

These Terms & Conditions apply to your use of the Crown Play Casino website, account services, games, promotions and related features. They should be read together with any other policies or notices displayed on the website, including the Privacy Policy and Responsible Gambling information. If there is an inconsistency between these terms and a specific promotion or service notice, the specific notice may apply to that promotion or service.

Crown Play Casino may update these terms from time to time to reflect changes to the service, legal requirements, security practices or business operations. Updated terms will be made available on the website. You should review them regularly. Your continued use of the service after an update means that you accept the revised terms. If you do not agree with an update, you should stop using the website and contact the service through the available support channels.

You are responsible for ensuring that your use of Crown Play Casino is lawful in the place where you are located. Access may be restricted where online gambling is not permitted or where the service is not available. Nothing on the website is intended to invite a person to use the service in a jurisdiction where doing so would breach local law.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must provide accurate, current and complete information when registering and must update that information if it changes. We may request documents or other information to verify your identity, age, location, payment method or source of funds.

Only one personal account may be created unless we expressly allow otherwise. An account must be used only by the person in whose name it is registered. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorised access.

• Do not provide false, misleading or incomplete information.
• Do not create an account on behalf of another person.
• Do not allow another person to use your account or payment method.
• Notify us promptly if you believe your account or login details have been compromised.
• Follow all verification requests and provide information in a clear and timely manner.

You may be required to complete account verification before accessing some features, making a withdrawal or continuing to use the service. Verification checks may include identity, age, address, payment ownership and other information reasonably required for compliance, security or fraud prevention. If the requested information is not provided, or cannot be verified, access to some or all account functions may be limited.

You should only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the available games and services, and not for any unlawful activity. We may reject, delay, reverse or investigate a transaction where required for security, compliance, technical or payment processing reasons.

Game outcomes are determined by the relevant game systems and, where applicable, random number technology. Results are not guaranteed, and no strategy can ensure a win. You accept that gambling involves financial risk and that you should only use money you can afford to lose. Any displayed balance, result or transaction record may be reviewed if there is a suspected technical error, system fault, fraud or other irregularity.

Withdrawals may be subject to account verification, transaction checks, applicable rules and the requirements of the selected payment method. We may return funds to the original payment method or use another reasonable method where necessary. You remain responsible for providing correct payment information and for any fees, taxes or charges imposed by your bank or payment provider.

Errors, interruptions and prohibited conduct

If a technical or administrative error affects a balance, game result, transaction or promotion, we may correct the error and take reasonable steps to restore the position that would have applied without the error. If you receive funds or benefits in error, you must notify us and must not use or withdraw them. We may recover amounts paid or credited in error where permitted by law.

• Attempting to manipulate, disrupt or interfere with the website, games or security systems.
• Using software, devices, scripts or techniques designed to obtain an unfair advantage.
• Using the service for fraud, money laundering, chargeback abuse or any unlawful purpose.
• Allowing another person to access or control your account.
• Using payment methods without the owner’s permission.
• Uploading harmful code or content, or attempting to gain unauthorised access to systems or accounts.

Promotions, offers and bonuses may be subject to additional terms. Those terms will explain the eligibility requirements, claim process, expiry, wagering or play conditions, game restrictions and any other applicable rules. You should read the relevant promotional terms before opting in. Unless expressly stated otherwise, an offer is available only once per eligible person, household, device, payment method or account.

We may withdraw, amend or cancel a promotion where it has been misused, incorrectly issued, affected by a technical error or where changes are required for legal, regulatory or operational reasons. We may also remove promotional benefits or restrict access where we reasonably believe that the promotion has been used dishonestly or contrary to its terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and avoid chasing losses. Do not gamble when you are distressed, under the influence of alcohol or drugs, or unable to make clear financial decisions. We may provide tools and information to help you manage your play, such as deposit controls, session reminders, time or loss limits, activity information and self-exclusion options, where available.

If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling help service or health professional. You can also ask us about available account restrictions or self-exclusion arrangements. A request to close or restrict an account may not cancel transactions or obligations already made before the request was processed.

Suspension and closure

You may ask to close your account at any time through the available support process. We may suspend, restrict or close an account where we have security, verification, responsible gambling, legal, compliance or operational concerns, or where these terms may have been breached. We may also restrict access while an investigation is taking place.

Closing or suspending an account does not remove rights or obligations that arose before closure. Subject to applicable law and any necessary checks, legitimate remaining funds may be handled through an appropriate payment process. Funds connected with fraud, unlawful activity, chargebacks, technical errors or a breach of these terms may be withheld or reviewed where permitted.

The website and its content are provided for general information and access to the available service. We aim to keep information accurate and available, but we do not promise that the website will always be uninterrupted, error-free, complete or suitable for every purpose. Maintenance, network issues, software faults, events outside our reasonable control or other circumstances may affect availability.

You must use the website lawfully and respectfully. Website content, branding, text, graphics, software and other materials may be protected by intellectual property rights. You must not copy, modify, distribute, publish, reverse engineer or commercially exploit website materials unless you have permission or the law allows it.

To the extent permitted by law, Crown Play Casino is not responsible for loss caused by your failure to protect account details, your use of an unauthorised payment method, interruptions outside reasonable control, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints and applicable law

If you have a question, concern or complaint about your account, a transaction, a game or the website, please use the support options made available on Crown Play Casino. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. We may request additional information before responding.

Complaints will be considered in accordance with applicable procedures and legal requirements. You should keep copies of relevant messages and records. If you remain dissatisfied after the internal review process, you may be able to seek assistance from an appropriate external body or authority, depending on the nature of the issue and your location.

These terms are intended to operate consistently with applicable Australian law and any other mandatory laws that apply to your use of the service. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

By continuing to use Crown Play Casino, you confirm that you understand these Terms & Conditions and agree to comply with them. If you do not accept them, you must not register for or use the service.